🇦🇺 Exchange Policy – TacticalThread Australia
1. General Information
At TacticalThread, we want you to be completely satisfied with your purchase.
That’s why we offer a hassle-free exchange policy within 30 days of receiving your order, subject to the conditions outlined below.
This voluntary exchange policy is separate from your rights under the Australian Consumer Law (ACL) and does not limit any rights or remedies you may have under applicable consumer guarantees.
2. Conditions for an Exchange
To be eligible for an exchange under our voluntary 30-day exchange policy, the following conditions must be met:
The product must not have been worn, washed, or altered
It must be returned in its original condition and, where applicable, in its original packaging
The exchange request must be submitted in writing within 30 days of receiving the order
3. How to Request an Exchange
Please email us at support@tacticalthreadaussie.com with your order number and specify which item you would like to exchange, such as a different size or colour.
Once we receive your request, our team will review it and provide detailed return instructions.
For change-of-mind exchanges, return shipping costs are the customer’s responsibility.
Shipping of the approved replacement item will be free of charge.
4. Items Not Eligible for Exchange
The following items are generally not eligible for exchange under our voluntary change-of-mind policy:
Worn, damaged, washed, or soiled items
Underwear or intimate garments that have been opened or used, for hygiene reasons
Personalised or custom-made products
These exclusions do not affect your rights under the Australian Consumer Law where a product is faulty or otherwise fails to meet applicable consumer guarantees.
5. Availability of Replacement Items
If the requested replacement item is no longer available, we will contact you to discuss the available options.
Where appropriate, this may include a refund for the returned product.
6. Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible and provide your order number and clear photos of the product.
Where the issue is covered by the Australian Consumer Law, TacticalThread will provide the appropriate remedy in accordance with your legal rights.
Depending on the circumstances and nature of the issue, the remedy may include a repair, replacement, refund, or other applicable remedy.
Where a return is required because of a faulty, damaged, or incorrect product covered by our policy or applicable consumer law, TacticalThread will cover the applicable return shipping costs.
7. Contact
Got a question about an exchange?
📍 TacticalThread Australia
Level 57, 25 Martin Place
Sydney NSW 2000
Australia